Cancellation & Refund Policy

Movodream provides customized travel planning services, including but not limited to itinerary creation, destination recommendations, trip consultations, travel research, budgeting assistance, and related planning support.

As these services involve dedicated effort, research, and customization by our travel experts, refund eligibility depends on the stage of service delivery.

Before Service Commencement

A customer may be eligible for a refund if a cancellation request is submitted before any planning work, consultation, itinerary preparation, research, or related service activity has commenced.

After Service Commencement

Once planning activities have begun, including consultations, destination research, itinerary drafting, recommendations, or any customization work, the service shall be considered partially or fully utilized. In such cases, refunds may not be available.

After Delivery of Planning Services

No refund shall be provided once any itinerary, travel plan, recommendations, consultation output, or related deliverables have been shared with the customer.

Customers may choose to discontinue or cancel their travel plans at any stage. However, cancellation of a trip or decision not to travel does not automatically qualify for a refund of planning or consultation fees already utilized in providing services.

Movodream may facilitate bookings for flights, hotels, buses, trains, cabs, sightseeing activities, experiences, attractions or other travel-related services offered by third-party providers.

Cancellation, modification, refund eligibility, processing timelines, and applicable charges for such bookings shall be governed by the respective service provider's terms and conditions. Movodream does not control or guarantee the refund policies of airlines, hotels, transport operators, activity providers, or other third parties.

Any refund received from a third-party supplier shall be subject to their approval and processing timelines.

Customers may request modifications to their travel plans, itineraries, or bookings. Movodream will make reasonable efforts to accommodate such requests; however:

• Changes may be subject to availability
• Additional charges may apply
• Certain bookings may be non-changeable or may attract amendment fees imposed by service providers
• Significant modifications may require the creation of a new itinerary or service request

If a customer fails to attend a scheduled consultation, misses a confirmed booking, or does not utilize a service without prior notice, refunds may not be available.

No-show charges imposed by airlines, hotels, transport operators, activity providers, or other suppliers shall be borne by the customer.

Movodream shall not be held responsible for cancellations, disruptions, delays, or service failures caused by third-party suppliers or circumstances beyond reasonable control, including but not limited to:

• Natural disasters
• Extreme weather conditions
• Government restrictions
• Public health emergencies
• Civil unrest
• Strikes
• Transportation disruptions
• Technical failures of service providers

Any refunds in such cases shall be subject to the policies of the respective supplier.

In the event of a duplicate transaction, payment processing error, or accidental overcharge, customers should contact Movodream support promptly. Verified duplicate or erroneous payments will be reviewed and refunded through the original payment method wherever applicable.

If Movodream is unable to provide a purchased service due to operational limitations and the service has not yet commenced, the customer may be eligible for a full or partial refund, depending on the circumstances.

Where a refund is approved:

• Refunds shall be processed through the original mode of payment wherever feasible
• Processing timelines may vary depending on banks, payment gateways, financial institutions, and service providers
• Actual credit timelines are subject to the policies of the respective payment provider

Movodream reserves the right to decline refund requests where there is evidence of:

• Fraudulent activity
• Misrepresentation of facts
• Abuse of services
• Attempts to obtain planning deliverables or travel benefits and subsequently seek unjustified refunds
• Violation of Movodream's Terms & Conditions

Movodream is committed to maintaining high standards of customer service and addressing customer concerns in a fair and transparent manner.

Customers may submit complaints, disputes, feedback, or grievances related to any service offered through the platform. Upon receipt of a grievance, Movodream shall review the matter and make reasonable efforts to investigate and resolve the issue appropriately.

Customers are encouraged to provide complete details, including booking references, communication records, and any supporting information that may assist in the review process. Movodream reserves the right to request additional information where necessary for the investigation and resolution of a grievance.

For assistance related to travel planning services, itinerary requests, bookings, modifications, cancellations, refunds, payment-related concerns, or general inquiries, customers may contact us at:

Email: support@movodream.com

Movodream will make reasonable efforts to respond to customer queries and support requests in a timely manner.