We are looking for a friendly, patient, and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for assisting customers, resolving queries and issues, and ensuring a smooth and positive customer experience while using our travel application and services.
As a Customer Support Executive in a travel technology company, you will help customers with travel-related queries, bookings, account issues, app-related concerns, and other service requests.
Required Skills & Qualifications
Excellent verbal and written communication skills.
Strong customer service and problem-solving abilities.
Ability to handle customer complaints patiently and professionally.
Good listening and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple customer queries.
Basic knowledge of computers, CRM systems, and customer support tools.
Strong attention to detail and organizational skills.
Ability to work effectively as part of a team.
Previous experience in customer support, customer service, or a similar role is preferred.
Experience in the travel, hospitality, booking, or technology industry is an advantage.
Familiarity with CRM and ticketing tools is a plus.
Knowledge of multiple languages is an added advantage.
Respond to customer queries through phone, email, chat, and other communication channels.
Assist customers with travel bookings, cancellations, modifications, and general travel-related queries.
Provide support for issues related to the travel application, user accounts, payments, and bookings.
Understand customer concerns and provide accurate and timely solutions.
Escalate complex issues to the appropriate internal teams when required.
Maintain accurate records of customer interactions, complaints, and resolutions.
Follow up with customers to ensure their issues have been resolved satisfactorily.
Coordinate with internal teams to resolve customer issues efficiently.
Provide product and service information to customers when required.
Collect customer feedback and share insights with the relevant teams to help improve the customer experience.
Maintain a professional, polite, and customer-friendly approach at all times.
Tell us about yourself and attach your CV — we review every application.